Customer Services CV Samples

ADDRESS

PROFESSIONAL SUMMARY

Qualified and experienced Airline Customer Service Representative looking for new employment in airline industry, based on six years of award-winning service that helped increase company profits and build solid customer base.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Cloud Nine Airlines, Big City, USA (2004-2010)

• Handled phone and counter customer service requests
• All-star performance resolving conflict
• Successfully met or fielded difficult situations with customers

EDUCATION/DEVELOPMENT

Cloud Nine Airlines, Big City, USA

RECOGNITION

Women in Communication: New Member Award (2004)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Customer Service Instructor seeking new employment in retail industry, based on four years of successful training of new sales agents, department store managers, and customer service representatives, which led to the highest employee retention in the history of the company.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Langton Department Store, Small Town, SA (2006-2010)

• Created and implemented Langton Sales University—an in-house training program.
• Supervised trainings for the 20 stores in this national chain
• Placed new customer service reps and oversaw their first year on the job

EDUCATION/DEVELOPMENT

Any Town Business School, Any Town, USA, with emphasis on communication in business.

RECOGNITION

Women in Business: Outstanding Training Award (2008)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Customer Service Sales Clerk looking for new position, based on seven years of successful tenure in sales and service, responsible for increasing client base and adding 35% gains to company’s bottom line.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Austin and Bailey Communications, Small Town, SA (2003-2010)

• Managed sales and customer service desk
• Assisted new customers with purchases
• Set up new accounts
• Supervised customer service representatives

EDUCATION/DEVELOPMENT

A.A. from Any Town Business School, Any Town, SA, with an emphasis on sales and marketing.

RECOGNITION

Women in Technology: Outstanding Member Award (2002)

ADDRESS

PROFESSIONAL SUMMARY

Successful Telephone Customer Service Representative Manager with training, experience, and excellent communication skills seeking a new position, based on six years of leadership, supervision and training of telephone customer service reps for large multi-million dollar enterprise; responsible for expanding and leading company reps into 21st century service.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Bottomley Enterprises, Big City, USA (2004-2010)

• Created, implemented, and delivered new training program for customer service representatives
• Expanded company presence via excellent customer service
• Increased organization’s revenue by 25% within two years of being hired

EDUCATION/DEVELOPMENT

Any Town Business School, Any Town, USA, with an emphasis on communication and sales

RECOGNITION

American Association of Women in Business: Member of the Year (2005)

ADDRESS

PROFESSIONAL SUMMARY

Successful Team Manager in the market for a new position, based on three years of experience managing a team of retail customer service representatives. Skills include training, organization, leadership, and excellent written and verbal communication.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Barton’s Department Store, Any City, USA (2007-2010)

• Trained new hires in customer service protocol
• Supervised interactions between reps and customers
• Held employee evaluation meetings with team members
• Met with management for weekly reports

EDUCATION/DEVELOPMENT

B.A. in Business Communication, National College

RECOGNITION

American Association of Women in Business: Member of the Year (2009)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Call Center Manager seeking new position overseeing duties focused on staff performance, patient/provider calls, training in all aspects of member services, and other responsibilities required of a health care call center manager, based on five years of professional experience in this arena.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Any Town Medical Clinic, Any Town, USA (2005-2010)

• Managed daily call center communication operations
• Generates reports on employee performance
• Provides staff with training and supervision
• Handles problematic member/provider calls
• Oversees all aspects of Member Services training
• Coordinates training for all new staff

EDUCATION/DEVELOPMENT

Any Town College, B.A., Health Services

RECOGNITION

Health and Medical Professionals of America: Communication Award (2007)

ADDRESS

PROFESSIONAL SUMMARY

Professional Call Center Supervisor eager for new position. Brings eight years of experience working to ensure accurate and efficient supervisory skills including organization, management, health services expertise, and excellent performance.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Small City Health Services, Small City, USA (2002-2010)

• Supervised call center operations
• Wrote up reports on employees’ performance
• Initiated necessary training of new staff
• Coordinated efforts between departments
• Oversaw difficulties between patients and providers

EDUCATION/DEVELOPMENT

Any Town University, USA, M.A. in Health Services

RECOGNITION

Health Services Professionals of America: Supervisor of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Successful Customer Care Representative looking for new employment, based on seven years of representing company’s service and products to new and returning customers. Best known for people skills, ability to listen to and resolve customer complaints, and bringing closure to open-ended problems.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Swanson Enterprises, Any City, USA (2003-2010)

• Developed relationships with new and returning customers/clients.
• Negotiated ways to resolve outstanding customer conflict.
• Received and posted customer payments.
• Opened new customer accounts.

EDUCATION/DEVELOPMENT

Small Town University, USA, M.A. Business and Finance

RECOGNITION

Business Professionals of America: Outstanding Member of the Year (2008)

ADDRESS

PROFESSIONAL SUMMARY

Successful Help Desk Analyst ready for new employment with a computer company, based on five years of experience with Any Town Computer Company, identifying and resolving customer conflict with products and services. Excellent communication skills and ability to identify and resolve problems quickly.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Any Town Computers, Any Town, USA (2005-2010)

• Evaluated and resolved conflict.
• Listened to customer complaints and empathized well.
• Conducted quick search for resolution.
• Communicated to the customer what could and could not be done and why.
• Reported results to department manager.

EDUCATION/DEVELOPMENT

Small Town University, USA, M.A. Tele-Communications

RECOGNITION

Computer Professionals of America: Member of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Successful Customer Service Coordinator seeking new position, based on ten years of managing customer service department, resulting in higher percentage of satisfied customers, repeat business, and increased company revenue.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Edgewood Sporting Goods Headquarters, Any City, USA (2000-2010)

• Built a solid customer service foundation for each store
• Increased number of customer service representatives
• Managed and trained new employees with a customer service background
• Contributed to national reputation and escalation of company profits

EDUCATION/DEVELOPMENT

Small Town University, USA, Humanities and Business and Finance

RECOGNITION

Customer Service Professionals of America: Member of the Year (2004)

ADDRESS

PROFESSIONAL SUMMARY

Professional Customer Service Support Representative seeking new employment, based on eight years in a customer service department, building satisfied customers, resulting in increased company profits.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Anderson Computer Company, Any City, USA (2002-2010)

• Created a solid IT department for company
• Increased customer satisfaction after reporting a problem
• Managed and trained new IT personnel
• Contributed to increased company revenue through referrals and repeat customers

EDUCATION/DEVELOPMENT

Small Town University, Computer Science and Business

RECOGNITION

Business Professionals of America: Member of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Professional Record Management Representative seeking new position, based on eight years of work in this field, building a solid base of reliable record management.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Ryan and Sons Auto Sales, Any City, USA (2002-2010)

• Reorganized and streamlined record management department
• Increased number of department employees for greater efficiency
• Met regularly with management team to clarify any discrepancies in records
• Contributed to increased company profits by replacing and updating record keeping methods

EDUCATION/DEVELOPMENT

Small Town University, General Business

RECOGNITION

Business Professionals of America: Member of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Mail Associate seeking new employment, based on four years of work in mail department of a top-rated, multi-million dollar catalogue company that depends on mail efficiency.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Fabulous and Fancy Catalogue Company, Any City, USA (2006-2010)

• Worked in mailroom sorting and filing mail for various departments
• Helped train new employees in department
• Delivered mail to various heads of departments each morning
• Contributed to increased company profits through efficiency and heading off problems

EDUCATION/DEVELOPMENT

High School education, on-the-job training at catalogue company

RECOGNITION

Fabulous and Fancy Catalogue Company: Employee of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Successful Animal Kennel Assistant seeking new position, based on three years of experience taking care of the animals and keeping the facility clean and presentable.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Beachside Animal Clinic (2007-2010)

• Bathed, fed, and exercised dogs
• Cleaned animal enclosures
• Ordered and stocked supplies

EDUCATION/DEVELOPMENT

Any Town High School

RECOGNITION

Beachside Animal Clinic: Employee of the Year (2009)

ADDRESS

PROFESSIONAL SUMMARY

Outstanding Bilingual Service Center Representative seeking new position, based on three years of work that increased efficiency of a bank’s customer service relations and revenue.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Any Village Bank, Any Village, USA (2007-2010)

• Spoke with Spanish-speaking customers
• Resolved disputes
• Answered questions and explained bank’s procedures and policies
• Negotiated payments
• Communicated with management when conflicts arose

EDUCATION/DEVELOPMENT

Big City College, A.A. in Business and Communications

RECOGNITION

Business Professionals of America, Member of the Year (2008)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Customer Service Ticket Agent seeking new employment, based on five years of agenting for a successful tour bus company.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Cross Country Tour Bus Company, Big City, USA (2005-2010)

• Sold bus tickets
• Checked luggage
• Answered questions/handled disputes
• Made seat assignments

EDUCATION/DEVELOPMENT

Big City University, B.A., Business

RECOGNITION

Professional Women of America: Woman of the Year (2009)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Customer Service Assistant seeking new position based on seven years of resolving daily issues and working with staff to improve customer service at a well-respected department store.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Waterman’s Department Store, Any City, USA (2003-2010)

• Resolved daily problems and challenges
• Assisted customers with store-related problems
• Accepted account payments
• Explained store’s policies and procedures

EDUCATION/DEVELOPMENT

Small Town University, Business Communication

RECOGNITION

Business Professionals of America: Customer Service Award (2009)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Patient Care Coordinator seeking new employment based on five years of managing a successful and profitable patient care department.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Bay View Hospital, Bay View, USA (2005-2010)

• Acted as a liaison between medical staff and patients
• Supervised meetings with medical staff
• Oversaw resolution of patient disputes or conflict
• Managed patient care professionally and personally

EDUCATION/DEVELOPMENT

Bay View University, Health Studies

RECOGNITION

Health Professionals of America: Professional of the Year (2008)

8-8888
mhuber@sample~coverletter.com

PROFESSIONAL SUMMARY

Outstanding professional Community Service Manager seeking new position, based on six years of creating positive relations between the company and the community at large.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Wallen Advertising Company in Beachside, USA (2004-2010)

• Developed policy content
• Wrote daily blogs and managed feedback
• Pitched media coverage
• Acted as company liaison with law enforcement and public entities
• Provided a public voice for the company

EDUCATION/DEVELOPMENT

Graduate of Big City College in Media Relations

RECOGNITION

Media Professionals of America, Professional Recognition Award (2008)

ADDRESS

PROFESSIONAL SUMMARY

Successful Customer Service Demonstrator seeking new position, based on six years of experience in this work for a high-end house wares company.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Family House Wares, North Coast City, USA (2004-2010)

• Demonstrated and explained products, methods of use, and services
• Provided product samples, coupons, brochures, etc.
• Set up and arranged displays and recorded inquiries from potential customers
• Practiced demonstrations ahead of time to avoid glitches
• Suggested certain products to fit customers’ unique needs, and also completed sales

EDUCATION/DEVELOPMENT

B.A. in Business from Big City University

RECOGNITION

Retail Professionals of America: Product Demonstrator of the Year (2007)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Help Desk Agent seeking new employment based on six years in this work for a well-known and respected electronics organization.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Capstone Electronics, Big City, USA (2004-2010)

• Guided users through their problem and offered practical help and resolution
• Handled complaints and misunderstandings with compassion
• Made sure the product user was satisfied by the end of contact with him or her
• Consulted with a manager or supervisor when a solution was difficult to achieve

EDUCATION/DEVELOPMENT

Big City University, Business and Customer Relations

RECOGNITION

Capstone Electronics: Employee of the Year Award (2006)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Front Desk Coordinator seeking new position based on seven years of work overseeing the responsibilities of employees who greet customers and coordinate their visits to company executives.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Hearthstone Enterprises, Big City, USA (2003-2010)

• Trained and supervised employees who worked at the front desk
• Greeted company visitors and vendors
• Handled written correspondence and fielded phone calls
• Applied computer and telecommunications skills to the job
• Researched service providers and contractors for the company via the Internet

EDUCATION/DEVELOPMENT

Graduate of Big City College, Customer Relations

RECOGNITION

Customer Service Professionals of America: Member Service Award (2009)

ADDRESS

PROFESSIONAL SUMMARY

Experienced Customer Service Greeter seeking new employment based on four years of success as a customer greeter at a well-known and well-populated bargain retail store.

CAREER EXPERIENCE/RELATED ACCOMPLISHMENTS

Bailey’s Bargain Basement, Big City, USA (2006-2010)

• Greeted customers in a friendly welcoming manner
• Advised customers on where to locate the items they’re seeking
• Cleaned and sanitized shopping carts and located motorized carts for customers in need
• Monitored customers for shop-lifting and reported suspicious activity to security

EDUCATION/DEVELOPMENT

Graduate of Big City High School

RECOGNITION

Bailey’s Bargain Basement, Employee of the Year (2009)